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In a nutshell, you send us moneroj and we make your bitcoin payment.
XMR.TO allows you to make a Bitcoin payment with the strong anonymity provided by Monero. This means that using Monero together with XMR.TO, you can pay any Bitcoin address in the world, anonymously.
In case something went wrong with your order, don't panic. The friendly people over at email@example.com can certainly help you out. If you contact them, please include:
Please understand that for operational reasons, we cannot reimburse you in Bitcoin.
The indicative rate is the rate we currently offer for a standard order size. We call it indicative as it might change depending on the amount of your order. If you want to see the actual rate for your desired amount, just create an order!
No. The BTC/XMR exchange rate that you are quoted determines the exact number of moneroj you need to send us in order to have your Bitcoin payment fulfilled.
Monero payments are anonymous. To be fully precise: given the current state of the art in cryptography, your privacy is provably enforced at the mathematical level. Monero allows to make payment over the internet with the strongest privacy currently achievable by cryptocurrencies. That is what we mean by anonymous. Thus no-one (including us) can link you to the payment you send us.
The only other link to us is your IP address (from which you are visiting this webpage right now), which you should hide when you wish to be fully anonymous (see best practices below).
As bitcoin payments are public, payments we make on your behalf will be visible on the (transparent) bitcoin blockchain. However, thanks to the intrinsic properties of Monero, no-one can associate that payment with you.
Yes, we do! Here you go:
(You need TOR for this to work…)
As long as you follow our privacy best practices, no malicious third party can trace bitcoin payments made through XMR.TO back to you. Even if, for whatever reason, they gained full access to our database.
However, for complete customer peace of mind (and our own too), we anyway strive to purge all order data as quickly as possible. We only keep data as long as is necessary to provide a reasonable level of support (for example, refunds in case something went wrong etc.).
To be precise, we purge your order from our database after the bitcoin payment we make on your behalf has 144 confirmations (about 1 day). After 2 more days, your order will be purged from our backups. That means all records of your payment will be gone from our system after 3 days.
Yes, we do. This is partially because it helps for support and maintenance, and partially because it's a royal pain to ensure that they are purged from all server logs everywhere. :)
It is, in fact, irrelevant whether or not we chose to log IPs. Our hosting service may anyway be logging our traffic, and their logging policy is not in our control. (This is where all the "anonymous" VPN providers lie to you…)
"Monero" is the Esperanto word for "currency". And the plural form in Esperanto should be written "Moneroj" with a 'j'. ("Moneros" is also considered correct). You'll get used to it. :)
Don't know, don't care.
Contact us: firstname.lastname@example.org